Working for Petals
Counselling and Partnership Administrator
Join our friendly & compassionate team and support both our dedicated counsellors, partners and the clients who rely on us in this important role.
As our new Counselling and Partnership Administrator, you’ll be a key component in keeping Petals’ Counselling service running smoothly behind the scenes.
Counselling and Partnerships Administrator
Contract: Full Time (37.5 hours per week)
Salary: £26,227 pa
Reports to: Head of Partnerships and Operations
Location: Hybrid – Swaffham Bulbeck Office and homeworking
About the role
Working across our counselling operations and partnership activities, you’ll manage systems, maintain accurate records and support the processes that enable our specialist service to reach bereaved parents.
- Managing client and partnership records across our systems
- Supporting referrals, bookings and service administration
- Maintaining accurate data and producing reports
- Ensuring processes are followed consistently and in line with GDPR
- Providing administrative support to colleagues, counsellors and partners
Overall aims: The Counselling Operations Administrator plays a key role in supporting the smooth running of Petals’ counselling service through effective administration, accurate data management and well-maintained systems.
The successful applicant will:
- Support the day-to-day administration of the counselling service and partnership activities.
- Maintain accurate records, systems and data to support service delivery and reporting.
- Provide efficient administrative support to colleagues, counsellors and partners.
- Help ensure processes are delivered consistently, confidentially and in line with GDPR.
Through strong organisational skills, attention to detail and a proactive approach, the Counselling and Partnerships Administrator will help ensure Petals delivers an efficient, high-quality service to bereaved parents.
About you
We’re looking for someone with experience and knowledge in administration, customer service or operational support, who enjoys working with systems, data and structured processes. You’ll be organised, detail-focused and confident managing a varied workload, with a willingness to learn new systems and continuously improve the way we work.
- Experience in administration, customer service or operational support essential
- Ability to learn new systems and processes quickly.
- Confident using Microsoft Office – particularly Outlook, Word and Excel.
- Able to work independently while contributing positively to a small team.
- Strong organisational skills.
- Confident working with data and excellent attention to detail.
- Able to manage a varied workload and prioritise effectively.
- Strong written and verbal communication skills.
- Friendly, professional and compassionate approach when communicating with colleagues, partners and clients.
This is a fantastic opportunity for someone looking to build a career in operations or administration within the charity or healthcare sector. We are looking for someone who is compassionate, collaborative, keen to develop new skills in a growing charity enviroment and who is committed to the values and mission of Petals.
You’ll join a friendly, ambitious team where your contribution will have a direct impact on helping more families access the support they need.
About us
We are a small but dedicated team that is growing all the time. This is an exciting time to be joining the charity as we work hard to expand our service. We value each individual who works for Petals and everything they bring to the team and therefore, enabling a flexible work-life balance is important to us. The benefits of working for Petals include:
Holiday: 23 days paid holiday each year in addition to paid public and bank holidays. This increases to 25 days paid holiday each year after two years service and again after five years service to 28 days plus bank and public holidays. This is offered pro-rata for part-time employees.
Training: Fully funded CPD-certified e-learning courses across a broad range of content.
Pension scheme: Employees will be enrolled in the company pension scheme from the outset unless they choose to opt-out.
Hybrid working: The benefits of being part of a team in the office alongside the comfort of working from home with laptops & resources provided to facilitate this.
Staff away days and events: Time to build relationships and shape the future of Petals away from the office environment.
How to apply
To apply for this position, please submit your CV and cover letter detailing how your experience makes you ideal for this role, to recruitment@petalscharity.org.
We strongly encourage you not to use AI tools to produce your cover letter.
Closing date: 24th August 2026
The interview process will comprise two stages:
Informal Teams call: Conducted on a rolling basis whilst the job post is live
In-person interviews: Held on 8 September 2026
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable to submit your application as early as
possible to avoid disappointment as applications will be reviewed on a rolling basis.
Thank you for interest in this role with Petals.