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Triage Counselling Manager
As one of our Triage Counselling Managers, you will work within a small team of Counselling Managers. You will play a vital role in ensuring bereaved parents receive a compassionate, clinically robust first point of contact with Petals. This role sits at the heart of our counselling service, overseeing the assessment and triage process and ensuring that every referral is responded to with care, clarity and professional judgement.
You will be responsible for safeguarding and emotional well-being at the earliest stage of the counselling journey, helping parents feel heard, understood and supported, while also ensuring that risk is appropriately identified and managed. Your work will be central to maintaining the clinical integrity of the Petals model and supporting the safe, sustainable growth of the service.
About The Role
Contract: 16-20 hours per week to be worked as set full days or half days
Salary: £40,000 FTE pa (pro rata dependent on hours worked)
Reports to: Counselling Service Clinical Lead
Location: Home working – one day per quarter at Petals Office, Cambridgeshire
Closing Date: 26th June
About You
We are looking for an experienced, thoughtful and clinically confident counsellor who is able to hold complexity with warmth and professionalism. You will be highly organised, calm under pressure and comfortable working across a varied and fast-moving
caseload.
You will understand the importance of accuracy, confidentiality and reflective practice when working with highly sensitive information and will bring a compassionate, trauma-informed approach to every interaction. Strong communication skills, sound clinical judgement and the ability to prioritise effectively are essential.
This is a role for someone who takes pride in supporting both parents and colleagues, enjoys working within clear clinical frameworks and wants to make a meaningful contribution to a charity delivering specialist care at one of the most difficult times in people’s lives.
How to apply
To apply for this position, please submit your CV and cover letter detailing how your experience makes you ideal for this role, to
recruitment@petalscharity.org.
We strongly encourage you not to use AI tools to produce your cover letter.
Closing date: 26th June 2026
The interview process will comprise two stages:
Informal Teams call: Friday 3rd July
Online interviews: Friday 10th July
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been
received. It is therefore advisable to submit your application as early as possible to avoid disappointment as applications will be
reviewed on a rolling basis.
Get in touch
If you would like any further information about the role, please contact us by emailing recruitment@petalscharity.org.
